UDS Group of Hotels

Call

Terms & Conditions

Privacy Policy

• UDS Hotels & Resorts (“UDS Hotels & Resorts”, “we”, “us”, or “our”) is committed to protecting and respecting the privacy of individuals. This Privacy Policy outlines our practices regarding the collection, use, storage, protection, and disclosure of Personal Information. We encourage you to read this Policy carefully to understand how we handle your information. UDS Hotels & Resorts is incorporated and operates in India and complies with applicable laws of India. This Privacy Policy has been drafted in accordance with applicable Indian data protection and privacy laws.

• By voluntarily providing your Personal Information to UDS Hotels & Resorts, you acknowledge and consent to the collection, use, processing, storage, and disclosure of such information in accordance with this Privacy Policy.
 

Collection of Personal Information


What is collected

• We may collect the following categories of Personal Information (“Personal Information”):

  • Personal identification and contact details, including name, preferred name, title, postal address, telephone number(s), and personal email address;
  • Date of birth, age, anniversary dates, and other special occasions;
  • Gender;
  • Marital status;
  • Nationality, country and city information, and device-related information such as location data, IP address, device identifier, mobile operating system details, and similar technical information;
  • Details of next of kin, emergency contacts, and pseudonymous email addresses;
  • Copies of government-issued identification documents, where required by applicable laws at the hotel location;
  • Copies of passport and visa documents, where required by applicable laws at the hotel location;
  • Reservation and travel-related information, including length of stay and travel itinerary.
  • Photographs;
  • Banking information, and credit/debit card details;
  • CCTV recordings and information collected through electronic systems, including access control systems, internet networks, key card systems, point-of-sale devices, and other security or technology systems used within our hotels;
  • Information relating to your use of our information technology and communication systems;
  • Preferences and interests, including dietary requirements, allergies, health-related information, service preferences, room preferences, food preferences, and special requests;
  • Information regarding your use of our services, websites, and mobile applications; and
  • In certain circumstances, voice recordings, including customer service interactions, are captured for quality assurance, training, and service improvement.

• At the time of collecting Personal Information, UDS Hotels & Resorts will generally specify the purpose for which such information is being collected and provide you with the option not to provide such information. However, where certain information is necessary for the provision of services or fulfilment of legal obligations, failure to provide such information may result in our inability to provide certain services or may affect the quality of services offered. UDS Hotels & Resorts shall not be liable for any inability or deficiency in service arising from your failure to provide the requested information.

• Individuals under the age of 18 may access and use our services only with the consent of a parent or legal guardian. As a general practice, we do not knowingly collect sensitive personal information or personal information relating to children under the age of 18, except where required to provide contracted services and where parental or guardian consent has been obtained. If we become aware that such information has been collected inadvertently, we will take appropriate steps to delete it as soon as reasonably practicable, unless retention is required by applicable law or valid consent has been obtained.
 

Why is it collected


• UDS Hotels & Resorts collects and processes Personal Information for legitimate business purposes and to provide hospitality-related products and services.

• Without limitation, Personal Information may be used for the following purposes:

  • To facilitate and provide services available at our hotels, restaurants, and related establishments;
  • To perform contractual obligations arising from agreements entered into with you;
  • To comply with legal and regulatory requirements;
  • To pursue our legitimate business interests or those of third parties, provided such interests do not override your rights and freedoms;
  • To issue invoices, payment reminders, and to process payments;
  • To send promotional and marketing communications;
  • To send notifications and updates specifically requested by you;
  • To communicate information regarding our business, products, services, promotions, or those of selected third parties through email, post, SMS, WhatsApp, mobile notifications, or similar channels;
  • To generate statistical, research, analytical, and audit-related information;
  • To address queries, feedback, requests, and complaints;
  • To secure our websites, mobile applications, systems, and operations, and to prevent fraud and misuse;
  • To conduct surveys, promotions, competitions, and customer engagement activities;
  • To develop, maintain, improve, and optimise our websites, mobile applications, systems, and services;
  • To better understand your preferences and personalise your experience.
  • To ensure safety, security, emergency response, and assistance for you and accompanying persons; and
  • To undertake any processing activities for which you have provided explicit consent.

If you make a reservation or transaction on behalf of another individual, you are responsible for ensuring that such individual is informed about this Privacy Policy and understands how their Personal Information will be used. By providing their details, you represent that you have the authority to do so and that appropriate consent has been obtained. We may communicate directly with such individuals regarding the services booked while retaining your billing and payment information, where applicable.
 

How is it collected


We may collect Personal Information through the following sources:

• When you use our services, whether directly or through agents, booking platforms, guest contact centres, travel agents, or corporate accounts;

• When you stay, dine, attend events, or otherwise transact with us;

• When you visit or interact with our websites or mobile applications;

• When reservations are made through our owned channels or third-party platforms;

• Through interactions with our employees, representatives, and associates;

• Through communications via email, telephone, social media platforms, and other digital channels;

• Through cookies and similar technologies. Cookies help personalise user experiences, improve website functionality, and support promotional activities. We generally use:

  • Strictly Necessary Cookies – essential for website functionality;
  • Functional Cookies – used to personalise your experience;
  • Targeting Cookies – used to deliver relevant advertisements and promotions; and
  • Analytics Cookies – used to understand and improve website and application performance.
  • Cookie preferences may be managed through the “Manage Cookies” option available on our website.

• Through automatic collection of technical information during website or application use. This may include IP address, browser type, internet service provider details, date and time stamps, referring and exit pages, clickstream data, and related technical information. Such information is used for analytics, website administration, trend analysis, and user experience improvement and generally does not directly identify you.
 

Confidentiality and Disclosure of Personal Information


• UDS Hotels & Resorts maintains reasonable administrative, technical, operational, and physical safeguards designed to protect Personal Information from unauthorized access, use, disclosure, alteration, or destruction.

• Personal Information is retained only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law or is necessary for legal, accounting, audit, reporting, or legitimate business purposes. Appropriate confidentiality measures continue to apply during the retention period.

• You acknowledge and consent that UDS Hotels & Resorts may share Personal Information with its subsidiaries, affiliates, group entities, business partners, service providers, and vendors engaged in activities such as website hosting, application development, payment processing, customer support, analytics, digital storage, IT infrastructure management, marketing, reservations, and loyalty programme administration, solely for legitimate business and operational purposes.

• We may also disclose Personal Information:

  • Where required by applicable law, regulation, or legal process;
  • In connection with actual or anticipated legal proceedings;
  • To establish, exercise, or defend legal rights, including fraud prevention and risk management;
  • In connection with any merger, acquisition, restructuring, sale of assets, or transfer of business operations.

• Our websites, applications, and systems may contain links to third-party websites or applications not operated or controlled by UDS Hotels & Resorts (“Third-Party Sites”). The collection, use, storage, and disclosure of information by such Third-Party Sites are governed by their respective privacy policies and terms of use. We encourage you to review those policies before providing any information.

• UDS Hotels & Resorts shall not be responsible for any misuse, unauthorized access, or disclosure of Personal Information arising from factors beyond its reasonable control, including vulnerabilities inherent in internet communications.
 

Transfer of Personal Information


• Unless otherwise specified, Personal Information is stored and processed within India. However, there may be occasions where it is necessary to transfer Personal Information outside India to facilitate service delivery, operational requirements, or business functions.

• Where such transfers occur, UDS Hotels & Resorts will take reasonable steps to ensure that appropriate safeguards are implemented to protect Personal Information. Such safeguards may include contractual commitments, security assessments, and technical and organizational measures designed to provide an equivalent level of protection.
 

Your Rights in Relation to Personal Information


• Right of Access and Correction – You may request details regarding the Personal Information we hold about you, including the purposes of processing, categories of information, recipients, and retention periods. You may also request correction or updating of inaccurate or incomplete information.

• Right to Deletion – You may request deletion of your Personal Information, subject to legal, contractual, and operational obligations. Deletion may impact our ability to provide personalized or ongoing services.

• Right to Withdraw Consent – Where processing is based on consent, you may withdraw such consent at any time by contacting us. Withdrawal may affect our ability to provide certain services.

• Right to Data Portability – Subject to applicable laws and technical feasibility, you may request a copy of certain Personal Information in a structured, commonly used, and machine-readable format and may request transfer to another organization.

• Right to Restrict Processing – In specified circumstances, you may request that we limit the processing of your Personal Information and retain it only for storage purposes. Such circumstances include:

  • Where the accuracy of the information is contested;
  • Where processing is unlawful but deletion is not desired;
  • Where information is required for legal claims; or
  • Where an objection to processing is under review.

Where legally permissible, we may continue processing information despite such requests where valid grounds exist.

• Right to Object – You may object to the processing of Personal Information for direct marketing, promotional communications, profiling, automated decision-making activities (if any), or processing based on legitimate interests.

• If you are dissatisfied with the resolution of a complaint or grievance, you may approach the relevant regulatory or statutory authority in accordance with applicable law.
 

Communication Preferences

If you no longer wish to receive marketing communications, you may unsubscribe using the methods described below.

Marketing preferences may be managed using the “Communication Preferences” link included in our communications. WhatsApp communications may be discontinued by replying “STOP,” while SMS communications may be managed through the Do Not Disturb (DND) services provided by your mobile service provider.

Please note that even if you opt out of marketing communications, we may continue sending transactional and service-related communications, including OTPs, reservation confirmations, account updates, membership notifications, and similar operational messages.
 

Changes to this Policy

UDS Hotels & Resorts reserves the right to amend, modify, or update this Privacy Policy at any time. Any revised version will be made available through our website, mobile application, or hotel premises, as applicable. Changes will become effective upon publication. We encourage you to periodically review this Privacy Policy to remain informed about our information handling practices.
 

Grievance Support

For any feedback, concerns, complaints, or grievances relating to this Privacy Policy or the processing of your Personal Information, please contact:

• Email: crs@udshotels.com
• Phone: +91 0471 2483222 / +91 859027 7776
• Operating Hours: 9:00 AM to 5:00 PM on all working days.

Continue your booking